Order cancellation & changes

Contact us as soon as possible

Email support@firewirestuff.com with your order number, affected parts and quantities, and the requested change. For an urgent request, also call (707) 778-6299. A cancellation is complete only when we confirm it; submitting a request does not automatically stop fulfillment.

Standard orders before shipment

We can accept a standard-order cancellation when fulfillment can be stopped. Orders may already be in a warehouse or supplier dispatch process before tracking appears. For an accepted cancellation before shipment, we refund the canceled merchandise, associated tax and shipping charges that no longer apply, without a cancellation, restocking or payment-processing deduction.

For a partial cancellation or change to a part, quantity or address, we confirm any revised pricing and freight before proceeding. Please wait for instructions before placing a replacement order.

After shipment

Once goods are handed to a carrier, we generally cannot cancel them. Contact us for instructions rather than refusing delivery. Eligible goods may be returned under our 30-day returns policy, including the 5% standard restocking fee and standard shipping responsibilities.

Custom and special orders

Custom assemblies, modified products and supplier-committed orders may have different cancellation terms. Non-cancelable status or charges must be identified in the quote or order terms before purchase. Contact us to check the available options; any agreed charge follows those specific terms.

Refunds and authorizations

Approved cancellation refunds are processed to the original payment method within 5–7 business days of confirmation. Your payment provider may need more time to post the credit. Where payment is only authorized, we will void the authorization where supported; release of a pending hold depends on your provider.

If we cannot fulfill an item and cancel it, we refund the amount paid for it and associated tax and shipping charges that no longer apply, without cancellation or restocking deductions. This policy does not limit rights or remedies that cannot be excluded under applicable law.